SUNRISE SWITZERLAND – Telecom Industry

Sunrise Switzerland is a prominent player in the telecommunications industry, offering a wide range of services to both consumers and businesses. With a focus on innovation and customer satisfaction, they have established themselves as a reliable and competitive telecom service provider in the region.

Challenge

Overcoming Complex IT Landscape and Service Disruptions.

Sunrise Switzerland faced a critical challenge in managing their sprawling IT infrastructure efficiently. The diverse array of systems and tools, including Identity and Access Management software, Data Warehouse systems, CRM systems, Microservices, and more, posed significant complexities. The lack of streamlined processes and the dependency on multiple service providers led to service disruptions and increased operational costs.

Solution

Qinshift is providing full IT Operations and Support services for various internal applications such as:

·        Identity and Access Management software

·        Data Warehouse system

·        BMC Remedy software

·        Atlassian JIRA and Confluence

·        SharePoint

·        SAP Basis

·        Billing preselection and mediation systems

·        CRM systems

·        Elasticsearch and Machine Learning

·        Cherwell system

·        MVNO

·        Incident Management support

·        Microservices (Openshift)

·        Microsoft O365

·        Others

Benefits

Reducing the number of service providers, and increasing the sense of ownership and responsibility.

Cost optimization for more than 60%, considering the difference between the local and offshore team rates.

• Transform 8x5 to 24x7 service

• Simplified IT Landscape by elimination of redundant systems and tools

• Improved 35% on efficiency for +30% cost reduction

• Processing time of daily load with more than 3000 processes reduced 3x

• Guaranteed incident and Problem resolution without SLA breach in the past 4years

• Having a Technology advisor partner to keep up with latest trends and innovations

• 24x7 Coverage with Customized Monitoring with additional OS Scripting

• Improve service and user satisfaction with single point of contact and knowledge base

• Minimize downtime with Automated Red Alerting for critical systems and processes and preventive actions

• Every problem with smooth solution through deep troubleshooting and analysis

• Proactive and predictable Capacity and Resource plans

• Up to date customized Documentation