In the ever-expanding landscape of connectivity, the fiber network industry stands at the forefront, experiencing unprecedented growth and demand. Fiber technology emerges as the ideal choice for fixed networks, setting the ground rules for a digital transformation.  As the global digital transformation accelerates, fiber networks continue to redefine the standards for high-speed, reliable, and future-proof communication infrastructures. Dive into the cutting-edge developments reshaping the fiber network industry. From lightning-fast deployment strategies to automation solutions and enhanced customer experiences, explore the view of Qinshift’s fiber experts.

The importance of SPEED

The importance of speed in fiber optics cannot be overstated, especially in the context of rapid network deployment where timely delivery and execution are vital.

In the sphere of fiber optics, speed is not just a luxury; it's a necessity, particularly in the fast-paced world of network deployment. Fiber-optic operators face immense pressure to synchronize with civil works and installations, swiftly launching services once physical network installations are complete.

Over the past few years, there has been an exceptional rise in rapid fiber network deployment, driven by telecom giants and emerging players striving for extensive fiber coverage. This surge correlates with the explosive demand for high-speed broadband connectivity, with fiber emerging as the premier technology for fixed networks.

However, deploying a fiber network entails a multifaceted and resource-intensive process, encompassing administrative intricacies, civil works, and installation commissioning. In this sophisticated setting, speed is the key—not just internet speed, but the rapidity of infrastructure and services commissioning. Timely delivery and execution are indispensable for provisioning a resilient fiber network.

At the heart of achieving this lies a robust IT stack fortified with cutting-edge applications—flexible, adaptive, and responsive to market and network dynamics. Critical to a reliable IT system are adaptable, well-tested applications. Each new service, each new application undergoes rigorous testing to ensure flawless performance, satisfying the needs of the clients.

At Qinshift, we excel in mastering the art of testing, offering unparalleled expertise in supporting User Acceptance Testing processes for OSS/BSS applications, conducting end-to-end testing of entire IT stacks, seamlessly integrating new applications, enabling a new service on the “my account portals”. We are able to quickly ramp-up and offer our partners a peace of mind that the deliveries it their IT stack will be tested and delivered with a peace of mind.

Optimizing Fiber Operations through Automation

In the field of fiber optics, operational efficiency is important, especially for smaller fiber optic companies. Automation becomes imperative to streamline processes such as order management workflows, physical installations, and service provisioning.

As the fiber market expands, new players are entering the telecom domain, challenging traditional Telcos with innovative approaches and operational agility. However, these newcomers often face constraints with compact IT teams, necessitating solutions that optimize efficiency.

Manual processes are not only time-consuming and labor-intensive but also decrease the speed of deliveries, and encounter high costs. Without automation, delays in service delivery and budget overruns become reality and routine and the difficulties to adapt to market fluctuations are knocking on the doors.

At Qinshift, we recognize the challenges confronting fiber providers and advocate for the transformative power of automation. With our expertise in process automation, QA automation, order management, service provisioning, and workflows, we empower our partners to intelligently automate their operations. By leveraging our automation services, fiber optic companies can ensure seamless user experiences throughout installation, service activation, provisioning, and beyond.

Enhancing Customer Digital Experience

In the wake of the Covid-19 crisis, the imperative for digital transformation has never been more important. One thing that period has taught is that there is no alternative to going digital.

The “Digital Transformation” era has sky-rocketed, and Telcos must get on board or risk being outpaced. Telcos must embrace this era or risk falling behind as customers increasingly favor digital interactions from the comfort of their homes. This shift is particularly crucial for Fiber opcos with a limited physical presence.

At Qinshift we are at the forefront of the Digital Transformation era, and we have been improving the Digital customer experience of our partners with a large array of use cases:

- Comprehensive “My Account” portals that enabled customers to:

• Online check for service availability and coverage checker (integrated with GIS solution), i.e. do I have fiber coverage in my community? Submit the service order via the portal.
• Check the status updates of the order online, at their convenience, and plan the actual physical installation on time….

- AI-Powered Chatbots and Self-Care. AI-powered chatbots and self-care help end customers quickly and effectively trouble-shoot common problems, setup, and similar.

- Innovative Service Offerings Creating new differentiated services on top of the standard “High-speed Internet” Access. Introducing new, differentiated services such as Smart-Home and connected IoT, catering to the evolving needs and interests of end customers.

CONCLUSION

As the digital transformation era surges, the fiber network industry stands as a beacon of innovation and connectivity. At Qinshift, we understand the critical role of speed and automation in shaping resilient networks for tomorrow. By enhancing customer digital experiences and embracing cutting-edge technologies, we propel the fiber optic landscape into a future of seamless connectivity and unparalleled efficiency. Join us in revolutionizing fiber networks for a world that demands nothing less than the best.